Returns & Exchanges
Due to the nature of our products, all sales are non-refundable and FINAL. No exchanges unless you have received a defective or damaged product. If this is the case, please contact us within 24 hours of delivery at: firstname.lastname@example.org include your order number and images of the damage (the package and its contents) so we can contact the courier and file a claim. Upon confirmation of a product defect, we will ship a replacement right away at no additional cost. We'll also pay the return shipping costs if the return is a result of our error (meaning you received a defective item).
If the product is deemed soiled, we will not provide an exchange.
Please contact us within 24 hours of delivery at email@example.com include your order number and images of the defective item. Upon confirmation of a product defect, we will ship a replacement right away at no additional cost. We'll also pay the return shipping costs if the return is a result of our error (meaning you received a defective item).
From time to time accidents happen in transit. Please contact us within 24 hours of delivery at firstname.lastname@example.org include your order number and images of the damage (the package and its contents) so we can contact the courier, file a claim and replace your damaged item. We will email you a return label with instructions.
Yes, as long as your order is not a 'PRE-ORDER' and you contact us as soon as possible at email@example.com or give us a call at (770) 970-0080. Please have your order number handy. Once your ordered is fulfilled unfortunately, we will not be able to process any cancellations or modifications.
Shipping & Delivery
All of our packages ship within 1 to 2 business days of purchase. Orders placed on the weekend will ship the following Monday. We do not ship on national holidays.
When you place an order, shipping delivery estimates may appear on the shipping quotes page. When your order ships, you will receive an email confirmation.
At this time we are only able to ship within the United States.
No, we do not collect email information for recipients so they will not receive any notifications regarding the order. If you do not include a personalized message with your purchase, a card will be included so the recipient knows who the gift came from.
Please make sure the recipient does a thorough check outside or with their neighbors. If the package has not been recovered, we would be glad to file a claim with the courier to help track down the package.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and PayPal.
Yes you can. However, we cannot guarantee the arrival date to our warehouse. Please note no refund or exchanges once you submit an order. Only pre-order if you agree with our ‘no refund policy’. We will notify you by email when your pre-order ships.
Sometimes a product’s popularity exceeds our expectations. If an item is out-of-stock, please email firstname.lastname@example.org and we’ll let you know once it’s back in stock. Please note some plushies will only be available for a limited time and will not be restocked.
Just shoot us quick email at email@example.com or give a us call as soon as possible and we will do our best to accommodate your request. Please have your order number handy. Please note: You can always include your personalized message in the comments section at the checkout screen as well.
Because of their design, they should be surface-washed only and will say this on the product hangtags. Most plushies are surface-washable only. Here's how to safely clean your plush: Remove all bows and ribbons Lightly sponge with warm water and gentle soap - do not use bleach Wrap in a large towel and squeeze gently to remove excess moisture Allow to air dry completely, then gently fluff and brush the fur.If you most safely machine wash your plushie, please place stuffed animal in a pillow case and zip or rubber band close and wash on ‘gentle’ cycle.